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40 Murphy Drive
Avon, MA 02322
508.436.7900

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BEP customer service: The information you need, when you need it.

 

BEP Customer Service Advantage: The Four Pillars People who take pride in and care about the quality and timeliness of their work for you Consistent capture and measurement of labor time, quality, cost and other data on each job Process flow systems that track the status of every project at all times in a central database Timely communication of any details or new information that affect the cost, schedule or Critical to Customer requirements of any given job

Customer service can mean a lot of things. BEP’s Customer Service Advantage means you can call virtually anyone on your BEP team and quickly get the status of your job and accurate answer to your questions. And it means few, if any, surprises as your job or jobs flow through the BEP factory.

Should any production concern arise, BEP brings its years of fabrication, scheduling and purchasing experience to bear to address and resolve it. Just as important, you’ll be notified of any production issue as soon as it is identified, giving you maximum time to manage it, to re-sync your schedule, if necessary, ultimately minimizing or eliminating any negative impact.

Backed by systems and a constantly updated database of information on each job, our approach to customer service has proven effective in providing high quality work delivered on time — with a high level of customer satisfaction.